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Terms of service

1. Acceptance of Terms

By accessing or using KalamCraft's website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. User Responsibilities

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree not to use our services for any illegal or unauthorized purpose
  • You must be at least 13 years old to use our services

3. Product Information

While we strive for accuracy in product descriptions (including markers, pencils, paints, pens, sets, and accessories), we cannot guarantee that all information is completely error-free. Product colors may vary slightly due to monitor settings.

4. Intellectual Property

All content on KalamCraft, including text, graphics, logos, and product designs, is our property or the property of our licensors and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

5. Limitation of Liability

KalamCraft shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our services
  • Unauthorized access to or alteration of your transmissions
  • Any products purchased through our site
  • Third-party conduct on our platform

6. Refund Policy

We accept returns within 30 days of purchase for unused products in their original packaging. To initiate a return:

  1. Contact our customer service through the website
  2. Receive return authorization
  3. Ship items back to our warehouse

Refunds will be processed within 14 business days after we receive and inspect the returned items.

7. Dispute Resolution

Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration shall take place in Singapore and shall be conducted in English.

8. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our services after such changes constitutes your acceptance of the new terms.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

10. Contact Information

For any questions regarding these Terms of Service, please contact us through the customer service portal on our website.