Privacy policy
Information We Collect
At KalamCraft, we collect various types of information to provide and improve our services:
- Personal Information: Name, email address, shipping/billing address, payment details when you make a purchase or create an account.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, products viewed, time spent on site, and other browsing behavior.
- Cookies: We use cookies and similar tracking technologies to enhance your shopping experience.
How We Use Your Information
Your data helps us:
- Process and fulfill your orders for markers, pencils, paints, pens, sets, and accessories
- Provide customer support and respond to inquiries
- Improve our website functionality and product offerings
- Send marketing communications (with your consent)
- Prevent fraud and enhance security
- Comply with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, shipping carriers, and IT service providers who assist in our operations.
- Legal Compliance: When required by law or to protect our rights and safety.
- Business Transfers: In case of merger, acquisition, or sale of assets.
We never sell your personal information to third parties for marketing purposes.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Request data portability
- Restrict or object to certain data processing
- Withdraw consent (where applicable)
To exercise these rights, please contact us through our website's contact form.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of sensitive information
- Regular security assessments
- Access controls and staff training
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
International Data Transfers
As an international e-commerce platform, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws through appropriate safeguards.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.
Policy Updates
We may update this policy periodically. The effective date at the top of this page indicates when the latest changes were made. We encourage you to review this policy regularly.
Contact Us
For any privacy-related questions or concerns, please use the contact form on our website. Our Data Protection Officer will respond to your inquiry promptly.