Shipping policy
Shipping Information
At KalamCraft, we are committed to delivering your art supplies promptly and securely. We partner with reliable shipping carriers to ensure your orders arrive in perfect condition.
Shipping Destinations
We currently ship to most countries worldwide. During checkout, please verify if we deliver to your location. Some remote areas may have restricted delivery options.
Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays). Processing may take longer during peak seasons or for customized items.
Shipping Methods & Delivery Times
- Standard Shipping: 7-20 business days (varies by destination)
Delivery estimates begin from the date of shipment, not the date of order.
Shipping Costs
Shipping fees are calculated based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
Free shipping may be available for orders meeting certain criteria, as specified in ongoing promotions.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can monitor your package's progress using our order tracking system.
Shipping Restrictions
Due to international regulations, some products (particularly certain paints and markers) may have shipping restrictions to specific countries. We will notify you if your order contains restricted items.
Damaged or Lost Packages
While we take every precaution with packaging, please inspect your order upon arrival. If items arrive damaged or if your package is lost in transit, please contact our customer service team immediately.
Holiday Shipping
During major holidays, processing and delivery times may be extended. We recommend placing orders well in advance of holidays to ensure timely delivery.
Additional Notes
- We cannot modify shipping addresses after an order is placed
- Customs fees may apply for international orders
- Delivery to PO boxes is available for certain shipping methods