Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by contacting our customer service. Once your order enters processing, changes cannot be guaranteed.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping options. International shipping is available to most countries.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary by destination (typically 7-14 business days). Customs fees may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your KalamCraft account.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Art supplies must be unopened for hygiene reasons. Please initiate returns through your account dashboard.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive your return. The time to appear in your account depends on your payment provider (typically 3-10 business days).
What if my order arrives damaged?
Please contact us immediately with photos of the damaged items and packaging. We'll arrange for replacement or refund at no additional cost to you.
Product Information
Are your art supplies non-toxic?
All our products marked as "non-toxic" comply with ASTM D-4236 safety standards. We clearly label any products that contain potentially hazardous materials.
Do you offer student discounts?
Yes! Students with valid .edu email addresses receive 10% off all purchases. Verify your student status during account creation to activate this benefit.
How should I store my art supplies?
Markers and paints should be stored horizontally in cool, dry places. Keep pencils and pens away from direct sunlight. Detailed storage recommendations are included with each product.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered email address. You'll receive a secure link to create a new password.
Can I change my account email address?
Yes, you can update your email address in the "Account Settings" section after logging in. You'll need to verify the new email address.
Why isn't the website loading properly?
Try clearing your browser cache or using a different browser. If issues persist, please check our social media for any service announcements.